COVID-19 Response

As our customers and communities continue to feel the impact of COVID-19, Primemax remains diligent. We aim to deliver the same quality of service with the safety of our employees and the public in mind.

With direction from public health officials and the World Health Organization (WHO), we’ve made some temporary changes.

Customers are not permitted at our facility at this time. All payments and inquiries are limited to phone and pre-authorized payments.

To ensure the safety of the Primemax team and those who frequent our office we have:

Limited the number of people in the office.

Implemented social distancing to ensure the continued health and wellness of our staff, as well as our customers and suppliers.

Asked that persons who are ill, had potential exposure to the COVID-19 virus, or those who have recently traveled do not enter our facility at this time.

Provided disposable masks and hand sanitizer for use when entering the building.

Increased sanitizing of common areas & high touch points such as doorknobs and counters.

With propane usage increasing due to winter, we request that our customers diligently check their propane levels. Calling early for delivery avoids run out and emergency deliveries. This helps avoid serious damage to your system, which may need a qualified technician to enter your home to restart it.

Although these are uncertain times, please know that we are here for you. We continue to monitor the situation closely and adjust our communication accordingly.

Note that our office remains open from 8 AM-5 PM Monday-Friday, and we encourage you to call our office at 519-740-8209 with questions or concerns.

Thank you for your support as we work together to do our part to prevent the spread of COVID-19.

Find more information about the Region of Waterloo’s response to COVID-19 & daily updates on the Region’s website.

Stay healthy!

Primemax Team

*Updated October 24, 2023